FAQ

Shipping & Delivery

How quickly will my Avenluxe haul arrive? We know you're excited to style your new hair accessories! We offer three reliable shipping methods across the United States:

  • Express Shipping (3-6 business days): $20.00 – Perfect for when an unexpected event pops up, a weekend party is calling, or you need your holiday styling statement pieces delivered instantly.

  • Standard Shipping (7-14 business days): $10.00 – Our most balanced and popular delivery choice for refreshing your seasonal accessories collection.

  • Free Shipping (7-14 business days): $0.00 – Enjoy premium, salon-worthy hair accessories with zero shipping costs on qualifying orders.

Can I track my shipment? Absolutely. As soon as your order is packaged and leaves our fulfillment hub, you will receive an automated email containing a secure tracking number so you can watch your Avenluxe package make its way straight to your door.

Product Wear & Hair Care

Will your claw clips hold thick, heavy, or curly hair? Yes, 100%! We specifically design our premium claw clips with high-elasticity double-torsion springs and deep, widened teeth structures to comfortably secure thick, coarse, long, or textured hair all day long without slipping.

Are Avenluxe silk scrunchies made of real silk? Yes! Our luxury scrunchie collections utilize 100% pure, high-grade Mulberry silk. The ultra-smooth amino acid composition of real silk naturally minimizes friction, preventing the stubborn hair creases, split ends, and frizz caused by traditional elastic bands.

How should I clean my hair accessories? To preserve the glossy finish and material integrity, we recommend wiping resin or acrylic clips down with a soft, damp microfiber cloth. For our premium silk scrunchies, please hand wash gently in cold water with a drop of mild silk detergent and lay flat to dry in the shade.

Returns & Satisfaction

What is your return policy? We want you to absolutely love your new look! Due to strict personal hygiene and sanitary regulations regarding hair care products, we accept returns only on completely unworn, unused items in their original, pristine condition and factory packaging with all security tags fully intact within 30 days of delivery.